Support SLA’s
When we complete a job, Quest CS will ensure that you have the information you need to make the most out of your new system.
However any system needs maintenance, and we offer comprehensive services for continuing technical support. Our Microsoft- and Cisco-accredited professionals offer expert ICT support at competitive prices. We aim to offer the personal service of an in-house ICT department at a fraction of the cost.
Our Service Level Agreements (SLAs) guarantee response times, call-out times and cover nearly all ICT systems. We guarantee a comprehensive service with continuous monitoring, back-up and maintenance. Our SLAs act like an insurance policy, and we will cover any unforeseen problem with our systems at no further cost. Our SLAs are also tailored to your requirements, from PC or server cover to total cover.
Our SLAs vary from £50 per month to £2500 per month, and we are happy to adapt them to your individual needs.
Key benefits
- Microsoft and Cisco-accredited professional support
- The service of a high quality in-house ICT support department
- Massively reduced costs!
- Guaranteed service levels – total insurance
- The confidence of a flat service fee, and predictable costs
- A policy individually tailored for your needs
- We worry about the ICT – you get back to what you do best!
Contact us for a free Quotation
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